Welcome to Mr. Whiskers, a family-run online pet supplies store based in Mellieha. These terms and conditions govern your use of our website and any purchases you make from us. By accessing our website and making a purchase, you agree to comply with and be bound by these terms and conditions. If you disagree with any part of these terms, we encourage to avoid using any of the services of this website.
General
1.1. By placing an order through our website, you confirm that you are at least 18 years old or have obtained consent from a parent or legal guardian.
1.2. We aim to provide the best possible service to all our customers, but please understand that there may be circumstances where we are unable to fulfill your request. We will always try to find a suitable solution for any issues that may arise.
Products and Orders
2.1. All products displayed on our website are subject to availability. While we make every effort to ensure accurate and up-to-date product information, please note that availability may change without prior notice.
2.2. Prices for products are stated in the applicable currency and may be subject to change. We will make every effort to inform you of any price changes before you place an order.
2.3. Placing an order constitutes an offer to purchase. All orders are subject to acceptance by us, and we reserve the right to cancel or refuse any order for any reason. In such cases, we will promptly inform you and provide a full refund if payment has been made.
Payment and Security
3.1. We accept payments through secure and trusted payment processors. Rest assured that your payment information is handled securely and with utmost care.
3.2. While we take significant measures to protect your personal information, we cannot guarantee the absolute security of any data transmitted over the internet. We encourage you to review our privacy policy for more information.
Shipping and Delivery
4.1. We deliver to Mellieha and immediately surrounding towns.
4.2 We strive to process and ship orders promptly, aiming to get your items to you as quickly as possible. However, please note that delivery times may vary depending on your location and other factors beyond our control.
5.1. Your satisfaction is important to us, and we want you to be happy with your purchase. If you are not completely satisfied with an item, please contact us within 7 of receiving your order, and we will do our best to assist you.
5.2. Returns and exchanges are subject to our Mr. Whiskers Return Policy, which can be found on our website. We aim to make the process as hassle-free as possible, ensuring a positive experience for our valued customers.
Limitation of Liability
6.1. We strive to provide accurate information and excellent customer service. However, in no event shall Mr. Whiskers or its owners, employees, or affiliates be liable for any indirect, incidental, special, or consequential
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